FQAs

You could order and pay directly in our website.

Your order will be processed in 1-5 business days, and once it is shipped, you will be notified with the tracking number.

The cancellation request of your order must be sent to us in 24 hours, more than 24 hours, we can not cancel your order. Please contact humcrafts.com@gmail.com to cancel your order.

We do support multicurrency payment through Paypal and Credit Card.

Yes, we ship internationally and we offer FREE SHIPPING on most items.

When you receive notification that your order has been shipped. You will receive your item in about 7-20 days for the following Countries:

USA, Canada, Australia, France, Germany, United Kingdom, New Zealand, Japan, Korea.

20-30 days for these European countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

20-30 days for Asian Countries: Indonesia, Thailand, Philippines, Singapore, Malaysia, Vietnam.

20-40 days Max for delivery to: India, Brazil, Mexico, South Africa and other countries. If you don't see your country listed and you want to guarantee on time delivery, you can contact us humcrafts.com@gmail.com

IMPORTANT TO UNDERSTAND:

For some countries that are really out of our reach, there will be some additional shipping costs that will be charged when you pay in-store.

We will do our best to speed up shipping by speeding up our order processing, however, once the goods are sent from our warehouse to the shipping company, we do not have control over them, as well as the speed of customs in your country. Consider the goods that may affect the speed of delivery

As the buyer you are responsible for any International taxes and customs duty which might be applied depending on your country's taxes policy.

Returns or exchanges are accepted up to 14 calendar days after receiving your order. Simply return the product in its original condition and without previously used postage labels.

Check “How do I return/exchange my items?” tab for more instructions

CAN I EXCHANGE THE ORIGINAL?
Want another keychain? Easy as pie. Simply email us at humcrafts.com@gmail.com or send us a direct message via Instagram with your order number and return reason, and we'll set it up for you to resend. . Free keychain you need.

Exchange items are accepted free of charge up to 14 days after receiving your order.

HOW DO I RETURN MY ORDER?
Returns or exchanges are accepted up to 14 calendar days after receiving your order.

Want to return something?
Easy as pie. Simply email us at humcrafts.com@gmail.com or message us directly via Instagram with your order number and the reason for the return and we'll arrange for you to return it. ! We do not accept returns for promotional products and do not bear the cost of returning products. However, feel free to message me for other requests.

Do I need to pay for the return?
We have free returns with Paypal. Not paying by paypal? Then you are responsible for the return costs.

Want a refund for shipping when you use PayPal on our site? Just click here to activate the Paypal Service.

Any questions? Simply contact us through one of the options below. We are happy to help

I HAVE NOT RECEIVED MY REFUND
Depending on the service and country you ship your item(s), it can normally take up to 21 business days (excluding weekends and holidays) for our return team to deliver. and processing.

If your return is marked as sent, please wait, our return team will contact via email once the return has been processed to confirm your refund.



Didn't find the answer you needed? Just leave us a message and we'll get back to you.

Click here: humcrafts.com@gmail.com